Shipping & Returns

How much do we charge for shipping?

We provide all customers with FREE UK & World Wide express Shipping on all seed orders of £19.00 or more.**

We provide FREE UK & European Shipping on Plant orders over £19.00 unless stated in the shopping cart.

** We reserve the right to request to customers to purchase the subsidised tracking post option if they live in what we perceive to be an at risk destination in regards to missing deliveries. We reserve the right to cancel any order.

We send seeds worldwide but Plants & Cuttings are NOT shipped outside of the EU.

Seed orders below the £19.00 threshold will be subject to a low order fee to help to pay for packaging, labeling and more importantly to counteract the massive UK Postage increases set by Royal Mail. This is set at a fixed price of just £2.65 which is far less than the standard recorded UK Mail rate and substantially less than anything bigger than a 'Letter Size' package to EU and Far Away destinations.

Most plant orders are sent FREE of charge unless stated otherwise. Some plants will have no threshold and thus be free shipping regardless of the price.

Seed & Plant prices across the website have been reduced also to coincide with any shipping and postage changes!


Ways to Pay - There are at present 4 easy ways to pay.

1. Use ANY debit or credit card in the PayPal checkout facility.

2. Use your PayPal Account.

3. Send a Cheque and Make it Payable To: 'Kevin Mallon'.

4. Pay by International Bank Transfer: IBAN: GB98NWBK01069647067098. BIC: NWBKGB2L
Branch address:
60 Portland Street, Manchester M1 4QT UK


How fast will your order arrive?

UK Seed orders before 2:30pm Mon - Fri = Next Day delivery where possible

UK Plant orders before 2:30pm will be packaged the same day and arrive within 1 - 2 business days. This can vary slightly at weekends but nevertheless it will be sent in a speedy manner as possible.

EU Seed and plant orders normally take between 3 - 7 business days to arrive.

International seed orders normally take 5 - 12 days but this can vary depending on your location.

PRE-ORDER ITEMS - Occassionally we offer items for pre-order so you can buy the items you want now at a reduced price and have them delivered at a later time. We normally specify a time frame for the orders to arrive with you but please respect that the time periods can vary due to international shipping delays from suppliers and other factors outside our control including the weather and acts of God. We always deliver ALL pre-order items but in some instances this can take slightly longer than anticpated which is why we offer a reduced price for Pre-Order.


How will your order be packaged?

Seed orders are packed in bubble padded envelopes so that they arrive with you in the excellent condition that we sent them,

Plants are also very securely packaged to insure they arrive in a healthy state. Most Adenium & Plumeria plants are shipped bare root without their pots to keep shipping costs to our customers at a minimum. This will not harm the plant and full advice on repotting your plant will be enclosed with every order.


Refunds & Exchanges

At Adenium Store we have very high standards and only supply quality so we do not anticipate returns from any of our customers as we are satisfied that our products are of excellent quality and superb value for money. Occasionally however, we understand that faults may occur, so providing we are informed of any returns and they are received by us within seven days of delivery we will offer an alternative product of identical description or we will offer a refund. If you simply change your mind the product must reach us unopened and in original condition within seven days.

In some instances we reserve the right to charge a '20% restocking fee' for any Pre-Order items that we have ordered in specifically at the request of the customer and of course for Live Plants.

PLEASE NOTE THAT DUE TO TIME RESTRAINTS IMPOSSED BY THE CHECKOUT MERCHANTS  THAT WE USE ALL PRE-ORDER PAYMENTS WILL BE COLLECTED IN FULL WITHIN THE 29 DAY PERIOD AFTER YOU ORDER.

It is important that you contact us prior to returning any order.

If you have any questions then please contact us.

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