Shipping & Returns
EUROPEAN UNION CUSTOMERS ONLY - IMPORTANT UPDATE PLEASE READ
Your import authority require you to provide them with a Phytosanitary Certificate when you import seeds to any EU country, this is not a problem and we can accomadate this*. So far we are able to offer these at a reduced price of £16.25, (Normally £25.75).We make no money on certificates, this is the price per customer per order to the EU.
*Presently we are only able to offer Phytosanitary Certificates for Adenium Seeds and Plumeria seeds ONLY. We can not force anyone to buy a certificate but we will not be responsible for any orders destroyed, delayed or returned if you do not have one. If you order to the EU and your order is missing a certificate we will apply the understanding that you have read this information, the information on the shopping cart page and / or the section dedicated to Phytosanitary Certificates at the top of the home page and chose not to buy one. That is your choice.
We will then send your order as usual but include a detailed commercial invoice with every order to the EU detailing, Genus, Species etc as we do for our other international orders.
Lastly we are here to help you so if you have any questions please get in touch.
FREE UK SHIPPING OVER £35 AND FREE WORLDWIDE SHIPPING AVAILABLE ON ALL ORDERS OF £65.00.
Seed orders below these amounts are charged as follows
Rest of The world* - £9.95
These are very low charges to help towards the expense of getting your order to you in a safe and timely manner. These charges are more than just the price of the stamp, they are for overall postage costs, packaging costs and the logistics of shipping your order.
The New laws for Canada, Australia and New Zealand mean that we have checked with your import authority and we CAN still send to those locations so tell your friends.
We send seeds worldwide but Plants & Cuttings are NOT shipped outside the UK unless stated in the description.
Customers who want to track their order must purchase the TRACK MY POST option BEFORE checking out as you can not track the item once it as been sent. Tracking is provided FREE on orders over as specified above so it's worth getting if you want extra speed and security.
Please note that we use our own post locator through royal mail on all orders regardless of amount but this takes time to action if needed.
Let us know before shipping please as it can not be changed once sent to the couriers.
PLANT ORDERS Most plant orders are sent FREE of charge unless stated otherwise. Some plants will have no threshold and thus be free shipping regardless of the price.
Seed & Plant prices across the website have been reduced also to coincide with any shipping and postage changes!
WAYS TO PAY - There are at present many easy ways to pay and can be located throughout the website. For ease of reference.
1. Use ANY debit or credit card in the PayPal checkout facility. You DO NOT need a PayPal account to do so and you never have to give us your financial details either.
2. Use your PayPal Account.
3. Checkout directly on the website using your credit or debit card.
4. Use your gift voucher or use a discount code'.
5. We can email you an invoice to pay by clicking a secure link we send to you
6. Pay by International Bank Transfer: IBAN: GB98NWBK01069647067098. BIC: NWBKGB2L, Branch address: 60 Portland Street, Manchester M1 4QT UK
7. You Can pay via a Paypal.me link to the store owner and be given instant the same way as any other transaction.
The important thing to note is that every method is completely secure using award winning encrypted payment methods so your details are not shared or kept on file anywhere.
How fast will your order arrive?***
UK Seed orders before 2:30pm Mon - Fri = Next Day delivery where possible
UK Plant orders before 2:30pm will be packaged the same day and arrive within 1 - 2 business days. This can vary slightly at weekends but nevertheless it will be sent in a speedy manner as possible.
EU Seed orders normally take between 3 - 7 business days to arrive but can take between 2 and 6 weeks so please be aware of this before ordering.
International seed orders normally take 5 - 12 days but this can vary depending on your location and can take considerably longer depending on your import authority. It can (but very rarely does) take as much as 9 weeks for your item to arrive. If you want to track it then make sure your order qualifies as above or buy the extra security tracking option from the post option section. Please be assured that all of our items have always arrived.
PRE-ORDER ITEMS - Occasionally we offer items for pre-order so you can buy the items you want now at a reduced price and have them delivered at a later time. We normally specify a time frame for the orders to arrive with you but please respect that the time periods can vary due to international shipping delays from suppliers and other factors outside our control including the weather and acts of God. We always deliver ALL pre-order items but in some instances this can take slightly longer than anticipated which is why we offer a reduced price for Pre-Order.
***THESE DELIVERY TIMES ARE A GUIDE ONLY AS AN ESTIMATION ON DELIVERY TIMES. SOME ORDERS CAN TAKE MUCH LONGER ESPECIALLY FOR FAR AWAY DESTINATIONS. SHIPPING HOWEVER IS NORMALLY VERY QUICK AND UNEVENTFUL BUT PLEASE BE PATIENT AND REST ASSURED THAT WE ARE A PROFESSIONAL COMPANY AND WANT YOU TO RECEIVE YOUR ITEM AS SOON AS POSSIBLE. ALTHOUGH HIGHLY UNLIKELY TO HAPPEN BUT ANY MISSING, LOST OR STOLEN ORDERS WILL BE INVESTIGATED FIRST BY THE INVESTIGATION TEAM AT ROYAL MAIL PRIOR TO REFUNDING SO PLEASE BE PATIENT.
How will your order be packaged?
Seed orders are packed in bubble padded envelopes so that they arrive with you in the excellent condition that we sent them. When ordering multiple mixed seeds of the same variety we may, unless requested by the customer, add them into a single packet. You will always receive the same or more seeds in this instance but we will reduce packaging waste where possible. If unsure please contact us.
Plants are also very securely packaged to insure they arrive in a healthy state. Most Adenium & Plumeria plants are shipped bare root without their pots to keep shipping costs to our customers at a minimum. This will not harm the plant and full advice on re potting your plant will be enclosed with every order.
Refunds & Exchanges
At Adenium Store we have very high standards and only supply quality so we do not anticipate returns from any of our customers as we are satisfied that our products are of excellent quality and superb value for money. Occasionally however, we understand that faults may occur, so providing we are informed of any returns and they are received by us within seven days of delivery we will offer an alternative product of identical description or we will offer a refund. If you simply change your mind the product must reach us unopened and in original condition within seven days.
In some instances we reserve the right to charge a '20% restocking fee' for any Pre-Order items that we have ordered in specifically at the request of the customer and of course for Live Plants.
PLEASE NOTE THAT DUE TO TIME RESTRAINTS IMPOSED BY THE CHECKOUT MERCHANTS THAT WE USE, ALL PRE-ORDER PAYMENTS WILL BE COLLECTED IN FULL WITHIN THE 29 DAY PERIOD AFTER YOU ORDER.
It is important that you contact us prior to returning any order.
If you have any questions then please contact us.